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Shipping & Returns

        

If you are an international customer and are interested in making a purchase but cannot find your country of delivery please contact us on  jilbabsrus@gmail.com with your requirements as we may be able to accommodate you.


Deliveries are usually made via Royal Mail and guaranteed within 5-7 working days and require a signature in most cases. Please make sure you are available to receive your delivery. You will be informed once your package has been despatched. We will also inform you if your  order is delayed for some reaosn. you will also soon be able to reserve your item and collect from any of our store. 

FAILED DELIVERY ATTEMPTS


After receiving delivery confirmation, we will not be held responsible for any missing parcel disputes. If for any reason you miss your delivery, Parcels are usually held at Royal Mail Courier Depot for 5 working days within which you are responsible for arrangement of a re-delivery or pick up. If you fail to retrieve your parcel and it is returned to Jilbabs ‘R’ Us you will be required to pay an addtional postage fee for a further delivery attempt. In such an instance an invoice will be sent to the customer and goods will be dispatched upon clearance of payment.
Table below states some estimated delivery cost. Cost can be vasr as it depends on the weight of the package.
  
ServiceLocationsDelivery ScheduleCost per Shipment
Royal mail 1st Class Sign for Service  All of UK  1-3 days after posting it out
Monday - Friday
£4.40
Royal mail Guaranteed Next Day before 1.  All of UK 1-2 days 
Monday - Friday
£8.40
International Track and Sign  EU   3-5 days 
 
Monday - Friday
£8.95
International track and Sign  USA 5-7 days 
Monday - Friday
£18.95

This is estimation only. 

 

Returns 

 

We regret that you are not happy with your purchase. We aim for full customer satisfaction and we endeavour to deliver just that.

Please note that Sale/Discounted/Clearance items cannot be exchanged or refunded.

All requests for a refund or exchange must be made within 7 days of receiving your order. All goods must be returned within 7 days of the refund / exchange request. Please let us know the reason for your return by e-mailing us at jilbabsrus@gmail.com. Items must be sent back to us undamaged and in its original packing.

If the returned item whilst in your care is damaged, has marks on it, any stains, has body odours or perfume scents Jilbabs ‘R’ Us has the right to refuse an exchange or a refund.

Please note you will be responsible for the cost of returning the item to us. Jilbabs ‘R’ Us takes no responsibility for goods lost or damaged in transit to us in which circumstance we reserve the right to refuse a refund and it will be your responsibility to seek compensation from the carrier.

Once we have received your return it can take upto 5-10 working days to process. We will contact you as soon as a refund / exchange has been issued.

Items for Exchange or Refund should be sent to:


Jilbabs ‘R’ Us
99 High Street,
Walthamstow,
London,
E17 7DB

 

Viewing Orders and Updating Account Information
 

You can view your order under 'Your Account' details and you can also update your details by logging into 'Your Account' or contact us on jilbabsrus@gmail.com